PHARMLY Terms And Conditions
GENERAL TERMS AND CONDITIONS OF PHARMLY.TECH
For the avoidance of any doubt, by using PHARMLY, the user confirms that they have previously been informed about and agree with these General Terms and Conditions, which were accessible, readable, and understandable to them.
INTRODUCTORY PROVISIONS AND TERMINOLOGY
For the purposes of this document, the following terminology will be used:
STEPTO: In the context of these General Terms and Conditions, refers to the company STEPTO DOO BEOGRAD, located at Bulevar Vudroa Vilsona 6, 13th floor, apartment no. 01, registration number: 21742953, tax ID: 112803663 (hereinafter referred to as "STEPTO");
PHARMLY: In the context of these General Terms and Conditions, refers to the Software as a Service (SAAS) developed by STEPTO, available at https://pharmly.tech (hereinafter referred to as "PHARMLY"). PHARMLY is a platform dedicated to providing efficient and reliable AI solutions for the procurement of active pharmaceutical ingredients (APIs) and excipients. The content of PHARMLY and the provision of services through PHARMLY are regulated by the Law on Obligational Relations, the Law on Personal Data Protection, the Law on Advertising, the Law on Trade, the Law on Electronic Commerce, as well as other applicable regulations of the Republic of Serbia. STEPTO undertakes to provide services to the user in accordance with these General Terms and Conditions, in the manner and with the limitations prescribed herein, and in compliance with the applicable regulations of the Republic of Serbia. PHARMLY: Refers to the SaaS developed by STEPTO, available at , dedicated to providing efficient and reliable AI solutions for the procurement of APIs and excipients.
User: In the context of these General Terms and Conditions, refers to the individual using PHARMLY (hereinafter referred to as "User," in plural "Users").
1. SERVICES - SUBSCRIPTION PLANS AND PAYMENT TERMS
PHARMLY services consist of 3 (in letters: three) subscription plans:
Basic Plan: By signing up for the Basic Plan, users receive a set number of credits for API/Excipient searches, valid for 1 (in letters: one) year. If the allocated credits are not fully utilized within the subscription period, no refunds will be issued. Users who deplete their credits before the year’s end may purchase additional credits, renew their plan, or upgrade to a higher-tier plan.
Growth Plan: Growth Plan is designed for businesses requiring increased search capacity and additional features. It includes multiple user accounts and priority response times. Users gain access to an expanded pool of credits and the option to scale operations efficiently. As with the Basic Plan, unused credits do not carry over, but users can upgrade or renew their plan at any time to meet their business needs.
Enterprise Plan: Enterprise Plan is tailored for large-scale businesses or organizations with unique requirements. It offers customizable solutions, including unlimited credits, advanced reporting tools, and the fastest response times available. This plan also allows for multi-user access, enabling seamless collaboration across teams. Enterprise pricing and features are determined based on the specific needs of the organization.
All subscription fees are billed annually upfront, ensuring uninterrupted access to PHARMLY’s services throughout the year. Payment terms may be negotiated in exceptional circumstances, subject to PHARMLY’s discretion. Payments are to be made via bank transfer as outlined in the respective invoice. PHARMLY reserves the right to suspend or restrict access to the platform for delayed or failed payments until the balance is resolved. PHARMLY reserves the right to adjust pricing at its discretion. Such changes will not affect the terms or usage of the service for customers during their active subscription period. Customers will be informed of new pricing plans in a timely manner, for reference in future renewals or upgrades.
PHARMLY does not offer refunds for unused portions of the subscription period.
2. LIMITATION OF LIABILITY
PHARMLY may contain inaccurate data, typographical errors, as well as software-related technical errors, due to which STEPTO, at its own discretion and without prior consent from the User, may make appropriate changes. Changes to PHARMLY can be made at any time without the obligation for STEPTO to notify the Users. STEPTO does not guarantee that PHARMLY will operate without interruptions or errors, that defects will be corrected in a timely manner, or that PHARMLY will be compatible with the hardware or software solutions that the User uses. STEPTO reserves the right to temporarily or permanently delete all content from PHARMLY.
STEPTO does not guarantee that PHARMLY or the result of using PHARMLY will meet the User's requirements and expectations, function/be available without any interruptions or errors, achieve the intended purpose, or be compatible with any other software, mobile phone, tablet, browser, system, or other services.
To the fullest extent permissible by applicable law, in no event shall STEPTO be liable for any personal injury, property damage, lost profits, cost of substitute goods or services, loss of data, loss of goodwill, work stoppage, computer and/or device or technology failure or malfunction or for any form of direct or indirect, special, incidental, consequential, exemplary or punitive damages based on any causes of action arising out of use of PHARMLY or any alleged failure of performance, error, omission, interruption, deletion, defect, or delay in service, operation, or any alleged computer virus, communication line failure, theft or destruction of property, and/or unauthorized access to, alteration of, or use of or posting of any record, content, or technology, pertaining to PHARMLY. User agrees that this limitation of liability applies whether such allegations are for breach of contract, tortious behavior, negligence, or fall under any other cause of action, regardless of the basis upon which liability is claimed.
3. PERSONAL DATA PROTECTION
It is noted that in the case of processing personal data, STEPTO processes such data in accordance with the law and with the due diligence of a prudent business entity. Detailed provisions related to personal data protection are available at the following linkhttps://pharmly.tech/data-protection-policy.
4. THIRD-PARTY RESOURCES
To fulfill the purpose and function of PHARMLY, and to improve its functionality, references, and optimize PHARMLY in the context of its properties, PHARMLY may contain links to other applications, websites, or APIs (application programming interfaces) owned by third parties (hereinafter referred to as "Third-Party Resources").
By providing Third-Party Resources, STEPTO does not guarantee that the Third-Party Resources will function without interruptions or errors, does not endorse the content of the Third-Party Resources, nor does it accept any responsibility for the content of the Third-Party Resources, or guarantees the safety of the User in further use of the Third-Party Resources in any form. Users access them at their own risk and their use is governed in the manner determined by their owners. STEPTO will remove these resources upon becoming aware that Third-Party Resources contain illegal information.
5. USER RESPONSIBILITIES AND OBLIGATIONS
To use PHARMLY, the User must be of legal age and represent a business entity or organization engaged in procurement or supply in the pharmaceutical industry. The User is fully responsible for the content and accuracy of the information provided using PHARMLY, as well as for any infringement of STEPTO's rights or the rights of any third party performed using PHARMLY, or for any other actions contrary to these General Terms and Conditions or any applicable regulations.
The User's responsibilities include, but are not limited to, the prohibition of:
Any unlawful actions;
Unauthorized use of data from any individual or legal entity;
Sending irrelevant or malicious data - so-called spam;
Introducing or attempting to introduce computer viruses, as well as any other attempts to compromise the security of PHARMLY;
Testing, scanning the system or network, particularly searching for weaknesses in PHARMLY;
Reverse engineering.
At its own discretion and due to national and international KYC (Know Your Customer) standards, and given that PHARMLY operates within the highly regulated pharmaceutical industry and is subject to scrutiny by national and international agencies, STEPTO may request the User to provide additional information regarding themselves or their company.
It is noted that STEPTO has complete freedom in managing the content within PHARMLY, but only the content related to:
Pharmly source code (markup, design, business logic, database architecture etc)
Text on the website and in the application
Multimedia (images, video, audio, animations etc)
STEPTO retains the freedom to limit or permanently prohibit any further use of PHARMLY by a User who violates the prescribed obligations. The User agrees that in case of blocking the Users’ account, STEPTO is not obliged to refund any funds paid by the user.
6. INTELLECTUAL PROPERTY RIGHTS
All texts, photographs, audio and video materials, and symbols found on PHARMLY are the exclusive intellectual property of STEPTO, unless otherwise specifically noted.
By accepting these General Terms and Conditions, the User confirms that PHARMLY, with all its components, a been developed, programmed, prepared, written, and edited by STEPTO using a variety of methods, specific standards, and various expertise, and with the expenditure of significant resources such as time, talent, labor, effort, and money, thus constituting valuable intellectual property of STEPTO.
STEPTO grants the User a time-limited, non-exclusive, and non-transferable license without territorial restrictions to use PHARMLY in accordance with the Agreement.
The User does not have the right to transfer, assign, or otherwise commercially exploit the license for using PHARMLY regardless of the chosen subscription plan.
For all other issues regarding the intellectual property, the Law on Copyright and Related Rights will apply.
7. COMPLAINTS
The User has the right to submit a complaint regarding the services provided through PHARMLY to the email address info@pharmly.tech. The complaint should include: the User's full name, company, email address for correspondence, and a description of the defect in the purchased service with appropriate evidence.
STEPTO will provide the User with a complaint number in the complaint records via the email used during the account registration. STEPTO will respond to the submitted complaint no later than 2 business days from the date of receipt of the complaint, unless it is objectively impossible, in which case the User will be timely informed.
8. CODE OF ETHICS
As a socially responsible business entity, STEPTO has adopted its Code of Ethics due to its commitment to high business standards and responsibility towards the community, clients, and partners, available at https://pharmly.tech/code-of-ethics
9. AMENDMENTS TO THE GENERAL TERMS AND CONDITIONS
STEPTO reserves the right to make partial or complete changes to these General Terms and Conditions, with prior notification to the User through PHARMLY. Any further use of PHARMLY by the User will be considered as acceptance of the amendments to these General Terms and Conditions.
10. DISPUTE RESOLUTION AND APPLICABLE LAW
By accepting these General Terms and Conditions, the User agrees that any dispute arising from the use of PHARMLY will be governed by the laws of the Republic of Serbia, with the competent court in Belgrade having jurisdiction.
11. TRANSITIONAL AND FINAL PROVISIONS
If any provision of these General Terms and Conditions is null, unenforceable, or inapplicable, or becomes so, this shall not affect the validity, applicability, and enforceability of the other provisions, and such a provision will be replaced to the extent permitted by applicable law, with a legally valid, applicable, and enforceable provision that is as close as possible to the null, unenforceable, or inapplicable provision in legal and economic terms.
These General Terms and Conditions take effect on the day they are published on PHARMLY.
The User agrees that, if necessary, all communication with STEPTO regarding these General Terms and Conditions will be initiated by sending an email to the address info@pharmly.tech . STEPTO reserves the right to ignore any irrelevant inquiry or inquiry that is not sent to the address provided here.